Service Center Locator

Technical Assistance

Where can I have my tools repaired?

You can send your faulty tool directly to our Service Centers.

If you wish to send an item to us directly, it is important that a copy of your proof of purchase, such as the Sales Invoice and the Warranty Card . Alternatively you may contact us as follows:

+63(2) 532-3232 , +63(2) 534-3434

+63(2) 534-3333, +63(2) 534-5110

Operating hours:

Mon – Fri: 9:00am – 6:00pm

Sat – 9:00am – 3:00pm

email:  service@elektrowerkinc.com

How about repairs outside of the warranty period?

We will send a cost estimate for all repairs other than those covered under warranty. Here you will have the option to

1). Proceed with the repair

2). Have it returned in an unrepaired state

How do I purchase spare parts?
  • Contact our Authorized Service Center. See our Service Centers  for contact information.
What is the difference between a spare parts and an accessory?

Spare parts are the essential parts of a power tool. They are basic equipment, without which it would not be possible to operate the tool.
Spare parts include: toothed belts, screws, yokes and carbon brush sets.

Accessories are function-enhancing attachments or add-ons, without which a power tool still operates normally, and include saw blades, cases, auxiliary handles, sanding paper and drill bits.

What is the difference between inverter and transformer type welding machine?
  • Inverter is light , portable and easy to transport.
  • Inverter has low power consumption.
  • Inverter does not affect the quality of electricity on the environment you are working on.
  • Inverter has low power usage in generator sets.
If I didn't find the unit or item I am looking for in your website, can you still assist me to find what I am looking for?

Yes, we are more than happy to help you look for the items with the resources that we have , kindly give us a call for better assistance.

How do I have a product question answered?

For better assistance you can call us directly to our hotline numbers.
+63(2) 532-3232

+63(2) 534-3434

+63(2) 534-3333

+63(2) 534-5110

    PowerCraft Warranty

    Elektro Werk Inc. warrants this Powercraft Tool and its parts for three (3) months from the date of purchase on the following terms:

    1. When claiming this warranty, present your bill of sale or invoice as proof of purchase. Warranty card should bear a serial number of the tool.
    2. All warranty servicing of this tool must be made by authorized Powercraft Service Centers only.
    3. This warranty is effective only if the tool is purchased and used in the Philippines.
    4. Warranty covers only factory defects in parts or workmanship.
    5. No person, agent, distributor, dealer, service center, or company is authorized to change, modify, or extend the terms of this warranty.
    6. Warranty does not apply where:
      • Repairs or attempted repairs have been made by persons unauthorized Service Center personnel.
      • Repairs are due to normal wear and tear.
      • Misuse is evident, like using the tool beyond the rated capacity; use of the tool after partial failure, or use with the wrong accessories.
      • To claim warranty service, arrange for the delivery of the tool to authorized Powercraft Service Center. Tools from cities outside Metro Manila and the provinces should be insured and properly packed with the receipt, warranty card, and description of the defect. The freight and insurance charges should be prepaid.

    Read the manual on operation and safety before using the tool. Elektro Werk Inc. is not liable for any resulting or incidental damages.

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